Terms of use and disclaimer

Last updated: September 25, 2026 · PlasmaCNC is another product by infoguille.com (hereinafter, "the Provider").

1. Service

PlasmaCNC is an online tool that allows the user to prepare designs for CNC plasma cutting from images or vector files provided by the user, and to download the resulting files (DXF, SVG and G-code). The Provider's sole obligation is to generate such files through the tool, based on the information and settings entered by the user.

2. Account

Downloading files requires a personal account. The user is responsible for the accuracy of the information provided, for keeping the password confidential and for all activity carried out with the account. The Provider may suspend or close accounts in case of misuse, fraud or breach of these terms.

3. Credits, prices and payments

Each distinct design (identified by its source file) uses one (1) credit on the first download. For the following 30 days the user may download that design in any format and machine profile, and adjust it, without using further credits. After that period, a new download uses a new credit.

Credits are credited once the payment has been confirmed; bank transfers are credited when the Provider verifies receipt. Credits are not exchangeable for money and are not refundable once used. Prices and credit packs may change; changes do not affect credits already purchased.

4. User content

The user declares that they hold the necessary rights over the designs, logos, images and files they upload, and that their use and manufacture do not infringe third-party rights (including trademarks, copyright or industrial designs). The user grants the Provider a limited license to store and process such files for the sole purpose of providing the service. The Provider does not claim ownership of user content.

5. Saved designs and data retention

The designs opened with the account, their manual edits and settings are stored with a storage limit of 50 MB per user. If an account has no credits, no purchases in the last 90 days and no active jobs, a grace period of 90 days begins, during which the user is notified by email every 15 days. At the end of that period, saved designs and uploaded files are deleted. The account, purchase history and credit history are kept. The user is responsible for keeping their own copies of their files.

6. Acceptable use

The user shall not use the service for unlawful purposes, to manufacture items that infringe third-party rights, to attempt to access other users' data, to interfere with the operation of the platform or to obtain files without using the corresponding credits.

7. Disclaimer

The Provider is only responsible for generating the files through the tool. The files are generated automatically from the design, parameters and machine profile provided by the user, and are delivered "as is", without warranties of any kind, express or implied, including fitness for a particular purpose.

The user uses the files at their own risk and is solely responsible for reviewing them before cutting, including: dimensions and scale; bridges and parts that may fall off; kerf compensation; lead-ins, pierce points and cutting order; speeds, delays and heights; compatibility of the G-code and machine profile with their controller; and the choice of material, consumables and machine settings.

The Provider shall not be liable for any direct or indirect damage arising from the use of the files or the service, including but not limited to: damage to machines, torches, consumables or materials; defective or incorrectly cut parts; personal injury or property damage; production downtime; loss of profit, clients or data. Operating a CNC plasma cutter involves risks; the user must follow the manufacturer's instructions and the applicable safety regulations.

In any case, the Provider's total liability shall be limited to the amount paid by the user for the credit used in the job concerned.

8. Availability and changes

The Provider will make reasonable efforts to keep the service available, but does not guarantee uninterrupted or error-free operation. The Provider may modify the service and these terms; significant changes will be published on this page. Continued use of the service implies acceptance of the updated terms.

9. Privacy

The Provider stores the data needed to provide the service (name, email, optional company, purchase and credit history, uploaded files and saved designs). Payments are processed by MercadoPago or PayPal; the Provider does not store card data. Data is not sold or shared with third parties, except when required by law or by the payment processors to complete a payment. The user may request the deletion of their account by writing to infoguille@gmail.com.

10. Governing law

These terms are governed by the laws of the Oriental Republic of Uruguay. Any dispute shall be submitted to the competent courts of Uruguay.

11. Contact

infoguille@gmail.com · WhatsApp +598 94 784 828 · infoguille.com